Shipping & Returns

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Shipping & Returns Policy

Effective Date: 1/1/2025

At ZIT, we are committed to delivering your products safely, efficiently, and with complete transparency. Please read our shipping and returns policy carefully to understand how we handle your orders.

Shipping Policy

  • Shipping Coverage: We deliver across United Arab Emirates 

  • Processing Time: Orders are processed within 1–2 business days.

  • Shipping Time: Delivery usually takes 1–4 business days, depending on your location.

  • Shipping Costs: Shipping fees are calculated at checkout based on weight, size, and destination.

  • Tracking: Once your order ships, you will receive a tracking number via email.

Returns Policy

Your satisfaction is our priority. If you’re not fully satisfied with your purchase, you may return it under the following conditions:

  • Free Returns Period: You may return items within 6 days of delivery at no additional cost.

  • Condition: Returned items must be unopened and in their original packaging to be eligible for a refund or exchange.

  • Return Process:

    1. Contact our support team at [support@zit.com] within the 6-day window.

    2. Provide your order number and reason for return.

    3. Follow the return instructions provided by our team.

  • Refunds: Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5–7 business days.

  • Exceptions: Customized, special order, or clearance items may not be eligible for return unless defective.

For questions, please contact our customer support at [insert phone number] or email us at support@zit.com.

Thank you for choosing ZIT — where technology meets trust.